![]() Tired hotel, not really up to Crown Plaza standards, closer to Travellodge. A C unit in room louder than a car engine. Stuck us on the top floor the elevator don't go to so you have to take a flight of stairs with bags to get to the top floor and there is NOTHING special about the small room on the top floor. We arrived at 2:30 am May 18th - very early Sat morning my daughter & I from mexico- the fellow on the check-in didn't welcome us said few words some so quiet we had to ask what he said dissapointing as the desk staff at our hotel in Mexico were friendly & very helpful! At check-out again not that friendly female staff? What's up? Nancy. Waited over an hour at midnight for the shuttle bus. No coffee, no clean-up, many empty serving stations.While I went for breakfast another guest (?) took my table. Breakfast included was a disaster on Friday. You have to be carfull if you make reservation with breakfast, they tray to sell it even if it is includet in room price!. wasn't too impressed with the menu at the restaurant. Could order food late and free ride to airport. Staff were very professional and helpful. Well trained and courteous front office staff. Location/ availability to restaurants close by/close to airport. good breakfastvery friendly and professional staffcomfortable room. Restaurant food great, well priced and marvelous staff. Shuttle to Airport and from Airport for free!. Facilities were clean, staff were friendly. Liked the hot shower! After a long cross Atlantic flight, a hot, hot shower felt good. I stay in the Crowne Plaze whenever I can as it is one of very few Toronto airport hotels with this feature. I like hotel rooms with an openable window to allow fresh air. ![]()
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